The COVID-19 Impact on Custodial Admissions

The pandemic is driving a shortage of hospital beds.

Patients presenting to hospitals via the emergency department due to an inability to care for themselves (or other’s ability to care for them) is not new. But the COVID-19 pandemic has added a slew of new concerns and obstacles for hospitals across the country.

As discussed in my two other articles about this topic, these patients don’t have medical conditions that require hospitalization. But there is a need for assistance with ambulation, activities of daily living, and perhaps overall supervision and monitoring for safety.

When alternative options can’t be arranged within a few hours, while the patient is in the emergency department, there’s no option other than hospitalization.  This means there is one less bed for a patient who truly requires medical attention. This not only exacerbates the strain on facilities that are already overrun with patients presenting with and being hospitalized for suspected or confirmed COVID-19, but it also poses a more grave threat to those patients hospitalized for custodial care. Hospitals were dangerous places before, but the danger is even greater in the face of such an infectious agent.

The Centers for Medicare & Medicaid Services’ (CMS’s) temporary hold on the three-midnight rule was a terrific development for patients and those planning their discharges. With CMS agreeing to pay for Skilled Nursing Facility (SNF) care without three hospital midnights in inpatient status, it should be much simpler for case management and social work staff to transfer qualified patients out of the hospital. But guidelines from the Centers for Disease Control and Prevention (CDC) on transfer of patients from a hospital to another skilled care facility have complicated matters. Many case managers have found that even if the patient admitted for custodial care is not suspected to have SARS-CoV-2, the virus causing COVID-19, a single report of elevated temperature, intermittent cough, or rhinorrhea can throw a wrench into the works.

The CDC recommends a test-based strategy and a non-test-based strategy for determining when a patient can be transferred to another facility from the hospital. For those health systems that continue to have limited testing capabilities, the non-test-based strategy leads to at least a 72-hour wait time, and possibly as long as one week. That’s 3-7 days a patient admitted for custodial care might remain hospitalized – putting the patient at risk for nosocomial infection, and resulting in fewer beds being available for those who need hospital care.

Previously, I detailed the manner in which patients covered by Medicare Fee-For-Service (FFS), and possibly also managed Medicare plans, can be given an Advanced Beneficiary Notice (ABN) or Hospital-Issued Notice of Non-Coverage (HINN). These CMS forms notify the patient that they will be responsible for the cost of services provided during the custodial admission. But what if an elderly and frail patient’s sole caregiver is sick with COVID-19? What if there are no accepting facilities, due to issues with virus containment? These scenarios might lead your hospital leadership to think twice about using the notices, so I advise you to double-check and make sure.

Facebook
Twitter
LinkedIn

Juliet Ugarte Hopkins, MD, ACPA-C

Juliet B. Ugarte Hopkins, MD, ACPA-C is Medical Director of Phoenix Medical Management, Inc., Immediate Past President of the American College of Physician Advisors, and CEO of Velvet Hammer Physician Advising LLC. Dr. Ugarte Hopkins practiced as a pediatric hospitalist for a decade and then developed the physician advisor role for case management, utilization, and clinical documentation at a three-hospital health system where she worked for nearly another decade. She is a member of the RACmonitor editorial board, author, and national speaker.

Related Stories

Leave a Reply

Please log in to your account to comment on this article.

Featured Webcasts

CDI Query Mastery: Best Practices for Denial Prevention and Revenue Integrity

Physician queries are essential for accurate documentation and claims data, but they are increasingly scrutinized by payors, leading to denials and revenue leakage. This webcast, led by industry expert Cheryl Ericson, RN, MS, CCDS, CDIP, provides actionable strategies to craft compliant queries, reduce denials, and enhance revenue integrity. Attendees will gain insights into clinical validation queries, how to avoid common pitfalls, and learn best practices to defend against query denials. Don’t miss this opportunity to refine your query process and protect your organization’s financial health.

March 27, 2025
Heart Failure Coding Essentials: Ensuring Compliance and Optimal Reimbursement

Heart Failure Coding Essentials: Ensuring Compliance and Optimal Reimbursement

Master the complexities of heart failure coding with this expert-led webcast by Emily Montemayor, CCS, CMBCS, COC, CPC, CPMA. Discover strategies to ensure compliance with ICD-10-CM guidelines, documentation integrity, and capture comorbidities like CKD and hypertension. Learn how to resolve coding challenges, improve documentation practices, and submit clean claims to minimize denials and safeguard your organization’s financial health. With practical insights and real-world examples, this session equips you to prevent revenue leakage, enhance compliance, and secure optimal reimbursement—all while supporting better patient outcomes.

February 26, 2025
Decoding 2025 OPPS Charge Capture and Coding Complexities: Strategies for Success

Decoding 2025 OPPS Charge Capture and Coding Complexities: Strategies for Success

Prepare your organization for the 2025 OPPS updates with expert insights from Tiffani Bouchard, CCS, CRCR, a Revenue Integrity Professional with over 30 years of experience. This webcast will address critical challenges in charge capture and coding, providing clarity on APC policies, C-APC packaging, exclusions, and payer-specific requirements. Attendees will learn actionable strategies to ensure compliance, optimize reimbursement, and mitigate risks of claim denials. Gain the knowledge needed to implement updates effectively, educate your team, and maintain seamless revenue cycle operations in the face of evolving OPPS complexities.

January 29, 2025

Trending News

Featured Webcasts

Utilization Review Essentials: What Every Professional Needs to Know About Medicare

Utilization Review Essentials: What Every Professional Needs to Know About Medicare

Dr. Ronald Hirsch dives into the basics of Medicare for clinicians to be successful as utilization review professionals. He’ll break down what Medicare does and doesn’t pay for, what services it provides and how hospitals get paid for providing those services – including both inpatient and outpatient. Learn how claims are prepared and how much patients must pay for their care. By attending our webcast, you will gain a new understanding of these issues and be better equipped to talk to patients, to their medical staff, and to their administrative team.

March 20, 2025

Rethinking Observation Metrics: Standardizing Data for Better Outcomes

Hospitals face growing challenges in measuring observation metrics due to inconsistencies in classification, payer policies, and benchmarking practices. Join Tiffany Ferguson, LMSW, CMAC, ACM, and Anuja Mohla, DO, FACP, MBA, ACPA-C, CHCQM-PHYADV as they provide critical insights into refining observation metrics. This webcast will address key issues affecting observation data integrity and offer strategies for improving consistency in reporting. You will learn how to define meaningful metrics, clarify commonly misinterpreted terms, and apply best practices for benchmarking, and gain actionable strategies to enhance observation data reliability, mitigate financial risk, and drive better decision-making.

February 25, 2025
Navigating the 2025 Medicare Physician Fee Schedule: Key Changes and Strategies for Success

Navigating the 2025 Medicare Physician Fee Schedule: Key Changes and Strategies for Success

The 2025 Medicare Physician Fee Schedule brings significant changes to payment rates, coverage, and coding for physician services, impacting practices nationwide. Join Stanley Nachimson, MS., as he provides a comprehensive guide to understanding these updates, offering actionable insights on new Medicare-covered services, revised coding rules, and payment policies effective January 1. Learn how to adapt your practices to maintain compliance, maximize reimbursement, and plan for revenue in 2025. Whether you’re a physician, coder, or financial staff member, this session equips you with the tools to navigate Medicare’s evolving requirements confidently and efficiently.

January 21, 2025
Patient Notifications and Rights: What You Need to Know

Patient Notifications and Rights: What You Need to Know

Dr. Ronald Hirsch provides critical details on the new Medicare Appeal Process for Status Changes for patients whose status changes during their hospital stay. He also delves into other scenarios of hospital patients receiving custodial care or medically unnecessary services where patient notifications may be needed along with the processes necessary to ensure compliance with state and federal guidance.

December 5, 2024

Trending News

Happy National Doctor’s Day! Learn how to get a complimentary webcast on ‘Decoding Social Admissions’ as a token of our heartfelt appreciation! Click here to learn more →

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 2 with code CYBER24