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FAQ

Passwords can be changed at any time via the Profile page.

Usernames are set to the email that purchased the subscription and cannot be changed by a user. If you need to update your email address, please contact support@medlearnmedia.com to request a new username. Please note that creating a new username creates a new account and biography information and your favorites will be lost.

To add members, you must be a manager of the team. Under your account, select Teams, select view on your team, and select Add Member. You can email them a registration link, or add their information. They will be notified via email that they’ve been added to your membership.

We do our best to post the on-demand version of the webcast as soon as possible. Although rare, production can be delayed. It can take 2 business days for a live webcast to be switched over to on-demand.

Webcasts expire one year after their live date. The expiration date can be found in the product description and in the “Additional Information” tab.

You may download the Certificate of Attendance, and other accredited Certificates via the webcast module, in the left hand sidebar, under Certificates. Additionally, once a webcast is completed, they will appear after you submit the post-webcast form and quiz (when applicable).

In order to ensure that you can connect to the website, receive emails and meet the minimum system requirements, you need to ensure that your IT department whitelists IP addresses, email addresses, and that your computer meets the minimum system and browser requirements that our media player uses. Please download this document and send it to your IT department to resolve any of the issues mentioned.

For additional questions please contact support@medlearnmedia.com or call 800-252-1578, ext. 2.