A healthcare administrator who returned to the ICU amid the coronavirus epidemic had a memorable patient to care for – with a little help from an app.

When I was a child, there was a show on TV called The Naked City. At the conclusion of each show, a baritone voice recited the same lines, each week: “there are 8 million stories in the Naked City. This has been one of them.”

Well, Lewes, Del. is a smallish “Naked City,” and it has its stories, too.

Last week, as a recently resurrected ICU physician from an administrative afterlife, I found myself at the bedside of a very scared and very hypoxic woman I had just admitted from the ER two hours earlier. I was talking to an interpreter app on my cell phone, and the voice generated by the app was in turn talking to my patient. I asked the app to explain that we needed to sedate her and then put a breathing tube down her throat to keep her alive.

She asked only one question: “will I see my children again?”

Simplifying all the pathophysiologic vagaries of COVID-19 respiratory failure into a single word, I said “yes.”

The interpretation app then answered, “it is okay to do.”

For the last week, I lived with the possibility that my “yes” was a lie. The ICU team proned her, kept her plateau pressure low, monitored her QTc,  worried about her p/f ratio, went through their mental rolodex of ventilator modes, debated about the benefits and harms of hydroxychloroquine and methylprednisolone, and, then, finally, asked if they could extubate her. Again, the answer was “yes.”

And it all worked, better than anyone’s fervent hopes. The endotracheal tube was out and she was sitting up on nasal oxygen – a woman transformed. Resurrected, like me.

I went back into her room after her extubation in a gown, hat, googles, eye-visor, N-95 mask, and gloves. I brought my phone to again do the talking for me, and I asked it to say, “you did very well.” The patient responded in a raspy whisper.

The app said she said, “I talked to my children.” I took her hand with my double-gloved hand and gently squeezed it. She squeezed back a little.

She had spent six days on a ventilator, cared for by several physicians, many nurses, many RTs, many lab techs, many pharmacists, several chaplains, many PAs and NPs, many others, and by several cell-phone interpreters. The very caring staff would sometimes attempt to FaceTime with her family to coincide with her daily sedation. It may have made her smile, but it made no memories in her mind, which was washed clean around the clock with IV midazolam, fentanyl, and ketamine. Her last memory before going under was the app reassuring her that she would see her children again. The cell phone had said “yes,” too.

I really don’t know how many stories there are in Lewes, Del., but I do know that we now have many more stories than we used to have.

This has been one of them.

Facebook
Twitter
LinkedIn

Related Stories

Leave a Reply

Please log in to your account to comment on this article.

Featured Webcasts

I022426_SQUARE

Fracture Care Coding: Reduce Denials Through Accurate Coding, Sequencing, and Modifier Use

Expert presenters Kathy Pride, RHIT, CPC, CCS-P, CPMA, and Brandi Russell, RHIA, CCS, COC, CPMA, break down complex fracture care coding rules, walk through correct modifier application (-25, -57, 54, 55), and clarify sequencing for initial and subsequent encounters. Attendees will gain the practical knowledge needed to submit clean claims, ensure compliance, and stay one step ahead of payer audits in 2026.

February 24, 2026
Mastering Principal Diagnosis: Coding Precision, Medical Necessity, and Quality Impact

Mastering Principal Diagnosis: Coding Precision, Medical Necessity, and Quality Impact

Accurately determining the principal diagnosis is critical for compliant billing, appropriate reimbursement, and valid quality reporting — yet it remains one of the most subjective and error-prone areas in inpatient coding. In this expert-led session, Cheryl Ericson, RN, MS, CCDS, CDIP, demystifies the complexities of principal diagnosis assignment, bridging the gap between coding rules and clinical reality. Learn how to strengthen your organization’s coding accuracy, reduce denials, and ensure your documentation supports true medical necessity.

December 3, 2025

Proactive Denial Management: Data-Driven Strategies to Prevent Revenue Loss

Denials continue to delay reimbursement, increase administrative burden, and threaten financial stability across healthcare organizations. This essential webcast tackles the root causes—rising payer scrutiny, fragmented workflows, inconsistent documentation, and underused analytics—and offers proven, data-driven strategies to prevent and overturn denials. Attendees will gain practical tools to strengthen documentation and coding accuracy, engage clinicians effectively, and leverage predictive analytics and AI to identify risks before they impact revenue. Through real-world case examples and actionable guidance, this session empowers coding, CDI, and revenue cycle professionals to shift from reactive appeals to proactive denial prevention and revenue protection.

November 25, 2025
Sepsis: Bridging the Clinical Documentation and Coding Gap to Reduce Denials

Sepsis: Bridging the Clinical Documentation and Coding Gap to Reduce Denials

Sepsis remains one of the most frequently denied and contested diagnoses, creating costly revenue loss and compliance risks. In this webcast, Angela Comfort, DBA, MBA, RHIA, CDIP, CCS, CCS-P, provides practical, real-world strategies to align documentation with coding guidelines, reconcile Sepsis-2 and Sepsis-3 definitions, and apply compliant queries. You’ll learn how to identify and address documentation gaps, strengthen provider engagement, and defend diagnoses against payer scrutiny—equipping you to protect reimbursement, improve SOI/ROM capture, and reduce audit vulnerability in this high-risk area.

September 24, 2025

Trending News

Featured Webcasts

Top 10 Audit Targets for 2026-2027 for Hospitals & Physicians: Protect Your Revenue

Stay ahead of the 2026-2027 audit surge with “Top 10 Audit Targets for 2026-2027 for Hospitals & Physicians: Protect Your Revenue,” a high-impact webcast led by Michael Calahan, PA, MBA. This concise session gives hospitals and physicians clear insight into the most likely federal audit targets, such as E/M services, split/shared and critical care, observation and admissions, device credits, and Two-Midnight Rule changes, and shows how to tighten documentation, coding, and internal processes to reduce denials, recoupments, and penalties. Attendees walk away with practical best practices to protect revenue, strengthen compliance, and better prepare their teams for inevitable audits.

January 29, 2026

AI in Claims Auditing: Turning Compliance Risks into Defensible Systems

As AI reshapes healthcare compliance, the risk of biased outputs and opaque decision-making grows. This webcast, led by Frank Cohen, delivers a practical Four-Pillar Governance Framework—Transparency, Accountability, Fairness, and Explainability—to help you govern AI-driven claim auditing with confidence. Learn how to identify and mitigate bias, implement robust human oversight, and document defensible AI review processes that regulators and auditors will accept. Discover concrete remedies, from rotation protocols to uncertainty scoring, and actionable steps to evaluate vendors before contracts are signed. In a regulatory landscape that moves faster than ever, gain the tools to stay compliant, defend your processes, and reduce liability while maintaining operational effectiveness.

January 13, 2026
Surviving Federal Audits for Inpatient Rehab Facility Services

Surviving Federal Audits for Inpatient Rehab Facility Services

Federal auditors are zeroing in on Inpatient Rehabilitation Facility (IRF) and hospital rehab unit services, with OIG and CERT audits leading to millions in penalties—often due to documentation and administrative errors, not quality of care. Join compliance expert Michael Calahan, PA, MBA, to learn the five clinical “pillars” of IRF-PPS admissions, key documentation requirements, and real-life case lessons to help protect your revenue.

November 13, 2025

Trending News

Happy National Doctor’s Day! Learn how to get a complimentary webcast on ‘Decoding Social Admissions’ as a token of our heartfelt appreciation! Click here to learn more →

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 1 with code CYBER25

CYBER WEEK IS HERE! Don’t miss your chance to get 20% off now until Dec. 2 with code CYBER24