With rising healthcare costs, increased payer scrutiny, and persistent supply chain challenges, hospitals and physician practices can’t afford to lose revenue to preventable denials. Yet many denials are still caused by incomplete documentation, inaccurate coding, or a failure to proactively inform patients when services may not be covered.

In this timely Open Door Forum, expert Penny Jefferson, MSN, RN, CCDS, CCDS-O, CCS, CRC, CHDA, CRCR, CPHQ will lead a candid discussion on improving revenue cycle performance through better documentation, coding, and communication. She’ll also touch on how artificial intelligence tools are emerging to help flag potential denials before they happen—making proactive denial prevention more achievable than ever.

Attendees will have the opportunity to ask questions, share challenges, and learn from one another in an open and supportive environment. This session is ideal for revenue cycle leaders, HIM professionals, CDI specialists, coders, and compliance teams looking to plug revenue leaks and reduce administrative burden.

Learning Objectives:

• Understand the root causes of denials and how to proactively prevent them
• Explore the role of documentation and coding accuracy in revenue integrity
• Discover how AI is being used to predict denial risk and improve outcomes
• Learn how poor payer communication can create downstream billing issues
• Hear real-world examples, including high-risk areas like infusion services
• Gain actionable ideas to protect revenue and reduce workflow disruption

Join us to ask your questions, share your experience, and be part of this critical discussion on strengthening the revenue cycle.

Who Should Attend:

Revenue Cycle Leaders, HIM professionals, CDI specialists, Coders, and Compliance Teams